Inquiries

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Inquiries

Inquiries are accepted through the following form. Fill in the required fields.
Please note that it may take some time to respond to your inquiry. Thank you for your understanding.

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customer information
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Name*
Postal code	Half-width alphanumeric characters only Hyphens (“-”) are not required.
Address
Email address*	*Half-width alphanumeric characters only
Email address (verification)*	*Enter your email address again for verification purposes.
Phone number*	Half-width alphanumeric characters only Hyphens (“-”) are not required.
Inquiry*

The personal information you have provided
will be used solely to respond to your inquiry.
Press the confirmation button after agreeing to the Hotel's privacy policy.

1. The Hotel handles guests’ personal information in accordance with the law and regulations.
2. Personal information (name, address, telephone number, email address, workplace or company name, nationality and passport number of our international guests, as well as any requests regarding food or other services) of our guests shall be used for the following purposes.
- 1) To provide services such as accommodation and meals
- 2) To contact guests to confirm reservations, etc.
- 3) To improve the quality of our services
- 4) To provide information on accommodation plans for future stays
- 5) Where stipulated by law
However, 4) will only be provided to guests who have given their consent.
3. We will not provide our guests’ personal information to third persons except in the following cases.
- 1) When the guest requests we do so, such as when making reservations at another tourist facility
- 2) When it is necessary to report to the travel agency used by the guest
- 3) When it is difficult to obtain consent from the guest, such as when emergency treatment of an injury or illness is required
- 4) When the Hotel outsources part of its business to a partner company
- 5) When information must be provided under the law
4. The personal information of guests shall be managed safely in accordance with the Act on the Protection of Personal Information and other relevant laws and regulations.
- 1) Personal information is managed using appropriate safeguarding methods to prevent leaks.
- 2) Hotel employees are trained to use relevant manuals and manage information in a responsible manner.
- 3) The Hotel shall enter into a non-disclosure agreement with subcontractors to ensure safety measures are put in place.
5. Suspension of Use and Revisions
- 1) When we receive a request for disclosure of registered personal information from the guest themselves, we will disclose such information without delay.
  If we are unable to disclose the information, we will provide a thorough explanation.
- 2) When we receive a request to suspend use of personal information from a guest, we will respond without delay once any debts have been settled and within the scope of the law.

I agree to the Privacy Policy* *This is a required field.

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